Spec-Tran = FAIL

Hold on, here comes a rant…

I had an appointment with my neuro-ophthalmologist scheduled for today at 1:00. My Spec-Tran ride was scheduled to pick me up at 12:23. I was ready and waiting at the door by 12:15. By 12:29 I was getting antsy. It takes a good 20 minutes to get to where I need to be, and then I have to walk a ways, take the elevator, walk some more, which all takes me another good 5-10 minutes. So, you know, I was kind of freaking out. I called the Spec-Tran office to find out what was up. They said, “don’t worry, they are just running a few minutes late”. Since they were already 6 minutes late by the time I called, I figured they would show up at any second. They didn’t.

So I called again, and spent quite a bit of time on hold while the dispatcher figured out what was going on. After a good, long wait she was able to tell me that the driver indicated he waited in the driveway for 2 minutes, and then left. She admitted this was clearly an issue because they are supposed to wait longer when picking up riders. That’s nice, but the real problem is that I had been staring at my driveway since well before my scheduled pick up time, and there were absolutely NO VEHICLES near it. So clearly, the driver was at the wrong house (this has always been an issue; there is a house down the street with the same number, but it’s technically on a different street. Technically.) The dispatcher said she would find another driver to pick me up, and by the time she was able to find one (who could pick me up at 1:30), it was 1:01. I told her that’s nice, but could she call my doctor’s office and let them know what’s going on, to see if they can even see me that late? Because I knew they couldn’t. I just wanted her to be the one to apologize for their mistake. Also, you know, I’m DEAF, so this phone call business is quite challenging and I’m on the verge of a meltdown.

It was not a good day for wearing mascara.

Frustrated and angry, I composed an email to my husband to let him know what was going on. I knew he would be texting soon to ask how the appointment went. I cleaned up my face so I wouldn’t scare the dog, and then got on the phone to call and reschedule my appointment. While I was on hold, my husband walked in the door with news that he had already rescheduled for me. He felt so bad about what happened, and was apologizing even though it was entirely out of his control.

I know he grows weary at times of driving all of us around, so I had hoped that this transportation service would relieve some stress for him. Today’s mishap definitely shot a few holes in that theory, but I’ll keep using it and hopefully over time we’ll get all the kinks worked out. Just like any adjustment, it takes time and patience.  Thankfully, those are two things I have plenty of.


One thought on “Spec-Tran = FAIL”

  1. I am so sorry that you had all that stress. I remember one time I was suppose to go to a new counselor appointment. I signed in and waited and waited. I kept seeing this one person who was blind walk by and talk to the receptionist. I kept waiting, but it was so long and I was in such a depressed state that I started crying instead of asking the receptionist what was going on. When I finally did, I think it was an hour later. Turns out that that blind guy was the counselor that I was suppose to talk to. Nevertheless I never went back there. But I was humiliated that 1. they forgot me and 2 that I couldn’t stand up for myself because of my depression.

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